INTERNATIONAL SHIPPING PRICES, PROCEDURES & POLICIES:
International shipping charges may be adjusted according to the weight and/or the destination of your shipment. Please note that shipping charges may vary.
Risk of loss and title for merchandise shipped internationally will pass to you upon our delivery to the carrier. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. There may also be additional shipping fees charged once the package arrives in your country to facilitate delivery to you. Customs policies vary widely from country to country; please contact your local customs office for further information. If you decline to pay the taxes due upon delivery of your order, the package may be abandoned/destroyed. We regret that we cannot consider requests for refunds under these circumstances. Additionally, when ordering from Jokerboxes.com, you are the importer and must comply with all laws and regulations of the destination country and we will ship with all the necessary paperwork legally required of us.
Your privacy is important to us, and we know that you care about how your order information is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.
We may provide certain order, shipment, and product information, such as description, to our international carriers, which in turn may be communicated by the carriers to respective customs authorities to facilitate customs clearance and comply with local laws.
If the order is a gift, the package is marked “Gift,” but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.
If you decide to refuse any shipments from Jokerboxes.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Jokerboxes.com. This amount will be subtracted from your refunded balance.
ADDRESS VERIFICATION/ALTERNATE SHIPPING ADDRESS:
Address verification is a precautionary measure we take to ensure your safety and prevent fraud. Phone and online shopping does not allow us to request traditional forms of identification, e.g. a driver’s license, like a standard walk-in retail outlet. Instead we conduct address verification though your credit/debit card issuer to confirm your identity and verify the validity of your purchase, thereby ultimately protecting your credit.
If an order is refused or returned to us due to inaccurate or incorrect address
information or because it was declined or undeliverable, Jokerboxes.com reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.
Both your billing and shipping addresses are verified before an order ships. If you would like to ship to an address other than your billing address, it is best to contact your card issuing bank and have your shipping address added as an alternate shipping address to your card. Simply let the card issuer know that you are placing a phone/online order and the retailer needs to verify the address before shipment to eliminate the possibility of fraudulent activity.
If your billing and shipping address do not match, we may require additional information to process your order. Orders requiring additional information may not only delay shipment, but we may sell out of the item prior to receiving the necessary information from you.
Orders with the same billing and shipping address or an alternate shipping address recognized by the card issuer will ship the quickest.